Smartsupp
Live chat with video recording for e-commerce
★★★★☆ 4.3/5 G2
Brno, Czech Republic Founded 2013 Data verified: 2026-01 Free / $19.50/month
✓ Free forever basic plan
Overview
Smartsupp combines live chat with video session recordings so you can see what customers did before contacting support.
Key Features
✓ Live Chat
✓ Video Recordings
✓ Chatbots
✓ Analytics
✓ Visitor Tracking
✓ Mobile Apps
✓ Integrations
Pros & Cons
Pros
- ✓ Video recordings for context
- ✓ Free forever plan
- ✓ Good European support
Cons
- ✗ Czech company — smaller global brand
- ✗ Limited automation on free
Integrations
WordPressShopifyMagentoWooCommercePrestashop
Customer Support
Email Live Chat Knowledge Base
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Future-Proof Score
65/100
Strong
✓Proven track record (est. 2015 or earlier)+15
✓High user rating (4.2+/5)+20
✓Free tier available+10
○Free trial offered+0
○API access available+0
✓Strong integration ecosystem (5+)+10
✓Feature depth (6+ key features)+10
○Editor's Choice recognition+0
Score calculated from verified public data. Updated monthly.
Ecosystem Score
16/100
Limited
○Zapier integration+0
○API access+0
○Salesforce integration+0
○HubSpot integration+0
○Slack integration+0
✓Shopify integration+8
○Stripe integration+0
○Google integrations+0
✓Additional integrations (4 more)+8
All Integrations
WordPressShopifyMagentoWooCommercePrestashop
Quick Facts
| Pricing | Free / $19.50/month |
| Free Tier | ✓ Free forever basic plan |
| Free Trial | ✗ Not available |
| Founded | 2013 |
| Headquarters | Brno, Czech Republic |
| Target Market | E-Commerce SMB |
| Rating | 4.3 / 5 |
| Last Updated | 2026-01 |
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