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Smartsupp

Live chat with video recording for e-commerce

★★★★☆ 4.3/5 G2
Brno, Czech Republic Founded 2013 Data verified: 2026-01
Free / $19.50/month
✓ Free forever basic plan
Visit Website View full pricing → Verify current pricing on provider's website

Overview

Smartsupp combines live chat with video session recordings so you can see what customers did before contacting support.


Key Features
Live Chat
Video Recordings
Chatbots
Analytics
Visitor Tracking
Mobile Apps
Integrations

Pros & Cons

Pros

  • Video recordings for context
  • Free forever plan
  • Good European support

Cons

  • Czech company — smaller global brand
  • Limited automation on free

Integrations
WordPressShopifyMagentoWooCommercePrestashop

Customer Support
Email Live Chat Knowledge Base

Compare & Alternatives

Future-Proof Score
65/100
Strong
Proven track record (est. 2015 or earlier)+15
High user rating (4.2+/5)+20
Free tier available+10
Free trial offered+0
API access available+0
Strong integration ecosystem (5+)+10
Feature depth (6+ key features)+10
Editor's Choice recognition+0
Score calculated from verified public data. Updated monthly.
Ecosystem Score
16/100
Limited
Zapier integration+0
API access+0
Salesforce integration+0
HubSpot integration+0
Slack integration+0
Shopify integration+8
Stripe integration+0
Google integrations+0
Additional integrations (4 more)+8
All Integrations
WordPressShopifyMagentoWooCommercePrestashop

Quick Facts

Pricing Free / $19.50/month
Free Tier ✓ Free forever basic plan
Free Trial ✗ Not available
Founded 2013
Headquarters Brno, Czech Republic
Target Market E-Commerce SMB
Rating 4.3 / 5
Last Updated 2026-01

Smartsupp

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