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Generic live-chat tools treat every business the same; ecommerce stores have order data, refunds and subscriptions baked into nearly every support ticket, and that's the gap Gorgias is built to close. It surfaces order details and lets agents — or its own AI Agent — issue refunds and resolve routine tickets right inside the conversation, instead of tab-switching to your store admin.
What to look for
Pricing that fits your size — check whether Live Chat & Support tools price per user, per feature tier, or flat-rate, and whether that scales the way your team will.
The features you'll actually use — a longer feature list isn't better if it's padding; match it against your actual workflow.
Free tier or trial — 21 of the 100 tools we track offer a free tier before you commit to a paid plan.
Support & onboarding — live chat and migration help matter more once you're mid-setup than they seem to upfront.
Integrations — confirm it connects to the other tools already in your stack before you buy, not after.
What's the best helpdesk for a Shopify or ecommerce store specifically?
Gorgias is built natively for Shopify, BigCommerce and Magento, with order and refund data available directly inside every ticket — something generic helpdesks don't offer out of the box.
Can Gorgias replace multiple support tools at once?
Yes — it unifies email, live chat, social media and phone support into a single inbox, and its AI Agent can auto-resolve routine order and returns questions.
How do I get started with Gorgias?
Connect your store, import existing help-centre articles, and enable the AI Agent to start auto-resolving common questions from day one.
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