Compared against the top-rated Live Chat & Support tools on price, rating and free-tier availability.
Gorgias unifies email, live chat, social and phone support in one helpdesk built specifically for online stores — with order data, refunds and subscription actions available right inside every ticket, plus an AI agent that resolves routine questions automatically. Gorgias for ecommerce stores wanting support tied directly to order data — Re:amaze for teams wanting live chat combined with lighter-weight helpdesk ticketing. Gorgias is founded 2015, San Francisco, USA.
If any of these matter for your use case, the alternatives below may be a better fit.
| Tool | Rating | From | Free tier | Trial | |
|---|---|---|---|---|---|
| Gorgias (this one) | 4.8 | From $10/month | — | ✓ | |
| Re:amaze Re:amaze is a customer support platform for e-commerce combining live chat, helpdesk, chatbots, and push campaigns in on |
4.7 | From $29/month | — | ✓ | Details |
| Tidio Tidio combines live chat, AI chatbots, and email marketing for e-commerce businesses. Deep Shopify integration with a ge |
4.7 | Free / $29/month | ✓ | ✓ | Details |
| Hiver Hiver turns Gmail into a shared inbox and helpdesk — team collaboration on support emails without leaving Gmail. |
4.6 | From $19/user/month | — | ✓ | Details |
| Reply.io Reply.io is a sales engagement platform combining email sequences, LinkedIn automation, calls, and AI personalisation fo |
4.6 | From $59/user/month | — | ✓ | Details |
| BoldDesk BoldDesk is a modern cloud helpdesk by Syncfusion with AI automation, ticket management, and a knowledge base at competi |
4.6 | Free / $25/agent/month | ✓ | ✓ | Details |
