Compared against the top-rated Live Chat & Support tools on price, rating and free-tier availability.
Freshdesk is an affordable, feature-rich helpdesk solution that competes with Zendesk at significantly lower prices. Free plan available. Freshdesk is founded 2015, San Mateo, USA.
If any of these matter for your use case, the alternatives below may be a better fit.
| Tool | Rating | From | Free tier | Trial | |
|---|---|---|---|---|---|
| Freshdesk (this one) | 4.4 | Free / $15/agent/month | ✓ | ✓ | |
| Gorgias The #1 rated helpdesk for ecommerce, built for Shopify |
4.8 | From $10/month | — | ✓ | Details |
| Re:amaze Re:amaze is a customer support platform for e-commerce combining live chat, helpdesk, chatbots, and push campaigns in on |
4.7 | From $29/month | — | ✓ | Details |
| Tidio Tidio combines live chat, AI chatbots, and email marketing for e-commerce businesses. Deep Shopify integration with a ge |
4.7 | Free / $29/month | ✓ | ✓ | Details |
| Hiver Hiver turns Gmail into a shared inbox and helpdesk — team collaboration on support emails without leaving Gmail. |
4.6 | From $19/user/month | — | ✓ | Details |
| Reply.io Reply.io is a sales engagement platform combining email sequences, LinkedIn automation, calls, and AI personalisation fo |
4.6 | From $59/user/month | — | ✓ | Details |
