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Gorgias AI

★★★★★ (4.7) Last updated 2026-01

Gorgias AI Agent answers customer questions, resolves order issues and handles returns automatically, trained on your store's own policies and order data. Built specifically for Shopify, BigCommerce and Magento stores.

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Key features

  • Auto-resolves order & returns questions
  • Trained on your store data
  • Shopify/BigCommerce native
  • Escalates complex tickets to humans
  • Multi-channel: email, chat, social

Pricing: From $10/month (subscription)

HQ: Global · Founded: 2015

Integrations: Zapier|Salesforce|HubSpot|Slack|Shopify|Google

Support: Email|Live Chat|Documentation

Pros

  • Purpose-built for ecommerce, not generic support
  • Deep Shopify integration
  • Reduces ticket volume fast
  • Transparent per-resolution pricing

Cons

  • Most value realized on Shopify/BigCommerce stores
  • Setup benefits from clean help-centre content

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