WhatsApp has become a default support and sales channel for a lot of businesses, but a single WhatsApp number quickly runs into a scaling problem: only one device can be logged in at a time, and there's no built-in way to route conversations between team members. Two tools solve this differently.
Gallabox is built directly on the official WhatsApp Business API. That means chatbot automation, broadcast campaigns, and team inboxes on top of the same infrastructure Meta itself provides to larger businesses. It suits teams that want to automate a meaningful share of first-contact conversations before a human ever gets involved.
Whaticket takes a more direct approach: multiple agents work from one shared WhatsApp inbox, with conversation routing and reporting on top. It's a simpler mental model — one number, several people answering it — with less automation depth than an API-first tool, but a faster setup for teams that just need more hands on the same inbox.
If most of your WhatsApp volume is genuinely conversational and needs a human, Whaticket's shared-inbox model is the more direct fit. If you want to automate FAQs, order status, or lead qualification before a human ever sees the chat, Gallabox's API-based automation does more of that work for you.
Both are listed under Conversational Marketing tools alongside the rest of the WhatsApp and live-chat category — worth browsing the full best conversational marketing tools list if neither is an exact fit.
