Free PDF readers handle the core job — viewing a document — perfectly well, which makes it easy to assume you never need anything more, until you hit a task the reader simply can't do.
Editing actual text within a PDF (not just adding annotations on top), merging or splitting documents, converting to and from other formats reliably, and applying legally-recognized e-signatures are the most common gaps — these require a genuine editing engine, not just a rendering viewer.
Anyone regularly editing contracts, forms, or reports that started life as a PDF rather than an editable source document benefits directly — re-creating a document from scratch because you can't edit the PDF version costs far more time than a PDF editor's price.
Built-in e-signature features that produce legally recognized signatures (with an audit trail proving who signed and when) matter for anything contractual — a hand-drawn signature image pasted onto a PDF doesn't carry the same legal weight as a proper e-signature workflow.
If your PDF work is mostly reading and occasional annotation, a free reader remains genuinely sufficient. The moment editing, converting, or signing becomes a regular part of your workflow, the time saved by a proper editor outweighs the cost within the first few uses.